Hi! Thank you so much for picking up your pumpkin patch sling and enclosure from us at the expo, and for taking the time to share this. We’re really sorry it hasn’t felt like the right fit, and we want to make sure both you and your little one are set up for success. We’d love to see how things are going! If you can, snap a few photos of your sling in its enclosure, plus any spots where the acrylic has scratched, and send them to bigzshna@gmail.com. That way we can check out the setup, make sure your sling is comfortable and settling in, and take a closer look at the scratching.
We also want to reassure you on size. We designed the 4×3×3 specifically for slings in the ¼'–½' range. It can look small, but tiny slings do best in a snug space: they find their food more easily, you can keep an eye on them, and the substrate holds moisture more evenly. Pumpkin patches are a dwarf species, so this will be a cozy home for a while, and when yours is ready to move up, we’ll gladly help you pick the next size.
On the scratching: acrylic is softer than glass, so it’s more delicate. A microfiber cloth with water or a plastic-safe cleaner works best, while paper towels and ammonia-based glass cleaners tend to leave fine scratches. If you’re seeing scratches even with gentle care, we really want to know, so please include those in your photos.
Thank you again for supporting a small business. We’re here for you and your pumpkin patch!
– Big Z and the crew!
